Skills & Competencies for Technical Solution Consultant I

Technical Solution Consultant I job profile

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JOB SUMMARY for Technical Solution Consultant I

Supports both the pre-sales scoping process and the post-sales design and implementation activities for complex technical products.

JOB RESPONSIBILITIES for Technical Solution Consultant I

Prepares and delivers sales demos and facilitates technical requirements gathering sessions. Reviews customer technical specifications, recommends specific products or services, and estimates cost and effort for implementation. Plans and designs the configuration of products for initial implementation or the deployment of custom solutions, enhancements, or upgrades. Troubleshoots problems and oversees the completion of repairs, workarounds, or customizations. Delivers technical product training to customers and internal audiences.

Technical Solution Consultant I SALARY RANGE

BASE 50%
$79,707
TOTAL 50%
$81,891
Job Level
P01
Job Code
EN04100097
Education/Degree
Bachelor's Degree
Reports To
Manager

Technical Solution Consultant I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Technical Solution Consultant I skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for Technical Solution Consultant I

1 Industry Competency – Cost Estimation
Proficiency Level -1
Skill definition-Forecasting costs and resources to complete a project within a defined scope.
Level 1 Behaviors
(General Familiarity)
Explains resource requirements for project and cost estimation activities.
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Level 2 Behaviors
(Light Experience)
Gathers information on the elements needed for engineering projects to determine their type of cost.
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Level 3 Behaviors
(Moderate Experience)
Determines cost trends to drive cost reduction and process improvement efforts.
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Level 4 Behaviors
(Extensive Experience)
Oversees the overall cost estimation for the development and execution of engineering projects.
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Level 5 Behaviors
(Mastery)
Develops advanced estimation models to improve the effectiveness of cost estimation.
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3 Technical Solution Consultant I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consultant I
Proficiency Level - 4
5 Competency for - Technical Solution Consultant I
Proficiency Level - 5

8 general skills or competencies (Job family competencies) for Technical Solution Consultant I

1 Job Family Competencies – Service Delivery
Proficiency Level -1
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Discusses the end-to-end delivery process for various services provided by the business.
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Level 2 Behaviors
(Light Experience)
Collects feedback from customers to track and ensure seamless delivery of services.
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Level 3 Behaviors
(Moderate Experience)
Evaluates the performance of teams in providing quality services to customers.
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Level 4 Behaviors
(Extensive Experience)
Guides and trains teams in maximizing operational opportunities that promote outstanding service delivery.
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Level 5 Behaviors
(Mastery)
Develops a service delivery framework that adapts to the changing industry practices of customer service.
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2 Job Family Competencies – Technical Support
Proficiency Level -2
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Documents best practices in technical support to address customer issues and technical needs.
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Level 2 Behaviors
(Light Experience)
Identifies the problems and issues that require the assistance of technical support.
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Level 3 Behaviors
(Moderate Experience)
Implements standard user guide in utilizing new tools to troubleshoot technical issues.
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Level 4 Behaviors
(Extensive Experience)
Improves the overall technical support process to enhance customer relationship and service.
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Level 5 Behaviors
(Mastery)
Designs a technical support flowchart to illustrate and streamline sequence of technical troubleshooting.
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3 Technical Solution Consultant I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consultant I
Proficiency Level - 4
5 Competency for - Technical Solution Consultant I
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Technical Solution Consultant I

1 Core Competencies – Critical Thinking
Proficiency Level -2
Skill definition-Questioning, analyzing and evaluating various alternatives and situations to draw a rational conclusion independently.
Level 1 Behaviors
(General Familiarity)
Explains the general process of critical thinking.
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Level 2 Behaviors
(Light Experience)
Debates various opinions and suggestions in terms of their relevance to our business.
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Level 3 Behaviors
(Moderate Experience)
Systematizes all aspects of the problem.
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Level 4 Behaviors
(Extensive Experience)
Leads in the search and analysis of solutions using various approaches.
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Level 5 Behaviors
(Mastery)
Develops critical thinking and problem-solving models that positively impact our business.
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2 Core Competencies – Innovation
Proficiency Level -1
Skill definition-The ability and process of implementing new ideas and initiatives to improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Discusses the strengths and weaknesses of our products and services.
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Level 2 Behaviors
(Light Experience)
Explains advantages and disadvantages of different organizational structures from an efficiency perspective.
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Level 3 Behaviors
(Moderate Experience)
Demonstrates an innate sense of how to achieve positive results in the current environment.
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Level 4 Behaviors
(Extensive Experience)
Leverages the latest technologies and tools that enhance business analytics.
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Level 5 Behaviors
(Mastery)
Conceptualizes new and creative business initiatives to boost business growth.
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3 Technical Solution Consultant I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Technical Solution Consultant I
Proficiency Level - 4
5 Competency for - Technical Solution Consultant I
Proficiency Level - 5

Summary of Technical Solution Consultant I skills and competencies

There are 1 hard skills for Technical Solution Consultant I, Cost Estimation.
8 general skills for Technical Solution Consultant I, Service Delivery, Technical Support, Training Solution Development, etc.
8 soft skills for Technical Solution Consultant I, Critical Thinking, Innovation, Attention to Detail, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Solution Consultant I, he or she needs to be proficient in Critical Thinking, be proficient in Innovation, and be proficient in Attention to Detail.

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